Shipping & Returns

Australia - Metropolitan Delivery

Standard delivery times are 2-5 business days from the date of dispatch, however, during sale / promotional events, delivery may be longer than these specified delivery times.

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Australia - Non-Metropolitan Delivery

Standard delivery times for non-metropolitan deliveries cannot be guaranteed. Please contact an EcoPak Australasia representative should you wish to further discuss delivery times to non-metropolitan areas.

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General

Any standard delivery times should be treated as an estimate only and the Seller shall not be liable for any loss or damage, including Consequential Loss, arising from delay in delivery or failure to deliver the Goods, either whole or in part, due to circumstances beyond its control.

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Orders received after 1:00pm ET on any given business day will be dispatched the following business day.

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The Buyer must provide a delivery address within Australia. A final freight charge will be automatically calculated when completing the purchase at checkout, based on the delivery location and the size of the Order. All freight charges are non-refundable.

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The Seller reserves the right to amend freight charges for Orders which have specified the incorrect freight charges. The Buyer will be notified by telephone or email prior to dispatch of the Order if amendments to freight charges are required. The Buyer must accept the amended freight charges within two (2) Business Days of receiving notification from the Seller. Upon such acceptance, the Seller will adjust the total amount charged to the Buyer’s credit card. If the Buyer does not accept the amended freight charges, the Order will be deemed to have been cancelled. Orders will not be dispatched until after the amended freight charges are paid.

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The Seller’s obligation to deliver shall be discharged on delivery of the Goods to the Seller’s nominated delivery address appearing on the Order. If the Buyer is unable or unwilling to accept physical delivery of the Goods when the Goods are ready for delivery, the Seller shall be entitled to charge a re-delivery fee or to arrange for storage of the Goods at the Buyer’s risk. The Buyer shall be liable for all transportation, storage and other consequential costs. The Order shall not be re-delivered until these further costs, which are at the discretion of the Seller, are fully paid.